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Frequently Asked Questions (FAQ)
Yes. SFR offers:
These services may be provided either by SFR’s internal team or by the manufacturer’s team, solely at SFR’s discretion and as per the sales agreement between SFR and the customer.
These services may be provided either by SFR’s internal team or by the manufacturer’s team, solely at SFR’s discretion and as per the sales agreement between SFR and the customer.
Academic research, government laboratories, and industrial R&D sectors.
Yes. Onsite installation, training, and technical support are core services.
Each customer and system is assigned a Primary Service Representative, who serves as the main point of contact for all operational and service-related inquiries. Customers also have direct access to their assigned service representative for support.
In addition, SFR provides online support through multiple channels, including:
The SFR Webstore is a secure online platform designed for streamlined procurement of:
It provides a commercial e-commerce experience similar to standard online retail platforms while being tailored to scientific procurement needs.
Large and complex equipment (such as electron microscopes) are excluded because they require:
These systems are managed directly through SFR representatives.
No, express checkout options are available. However, creating a registered account allows you to:
Yes. Registered users can access a full history of previous purchases, including order details and invoices where applicable.
If you cannot find what you are looking for in the Website, please contact us:
Our team will be happy to assist you with product inquiries, order support, or guidance on the appropriate procurement process.
